Company Name: Shengtian GmbH
Address: Bruchtorwall 13, 38100 Braunschweig, Germany
Email: shengtianconstruction@gmail.com
Phone: +49 163 2041658
1. Right of Withdrawal (Widerrufsrecht)
If you are a consumer residing in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason.
The withdrawal period:
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Begins on the day you (or a third party authorized by you) receive the goods.
To exercise your right of withdrawal, you must notify us in writing (by email or letter) within the 14-day period.
2. Return Conditions
To be eligible for a return, the item must meet the following criteria:
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It must be unused and in the same condition as received
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It must be in the original packaging (if possible)
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The return request must be made within 14 days of delivery
Products not eligible for return:
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Items damaged due to misuse or unauthorized modifications
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Custom-made or personalized products
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Software or downloadable products once activated or downloaded
3. How to Return
Please contact us at shengtianconstruction@gmail.com before returning any products. We will provide return instructions and a return address.
You are responsible for the return shipping costs, unless the product is defective or an incorrect item was delivered.
We recommend using a trackable shipping method to ensure safe return.
4. Refunds
Once we receive and inspect the returned item, we will notify you of the status of your refund.
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If approved, a refund will be issued to your original payment method within 7–14 business days
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Shipping costs (original and return) are non-refundable, unless the return is due to our error
5. Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 48 hours of delivery. Include photos and a description of the issue.
We will offer:
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A replacement
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A full refund
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Or alternative compensation, depending on the case
6. Contact
For returns, refunds, or questions, contact us at:
Shengtian GmbH
Email: shengtianconstruction@gmail.com
Phone: +49 163 2041658